Returns & Refunds

Last updated: 17 July 2026

This policy applies to all purchases made on modarine.com. By placing an order, you agree to the terms below.

Returns Window

You may request a return within 30 days of receiving your order.

This policy is offered in addition to (and does not limit) your rights under applicable U.S. consumer protection law.

Item Condition

To qualify for a return, items must meet all of the following conditions:

Unworn, unused, and in the same condition as received
All original packaging, tags, and accessories included
No signs of wear, washing, damage, odors, staining, or alteration

We reserve the right to decline returns that do not meet these requirements.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us straight away at contact@modarine.com or use our contact form.

Please include:

Your order number
Clear photos of the issue

We’ll review your request and provide return instructions. Once we receive the item back and confirm the issue, we’ll either send a replacement at no extra cost or process a refund.

How to Start a Return

All returns must be requested through our returns portal within 30 days of receiving your order.

After you submit your request in the returns portal, we will send return instructions by email if your return is approved.

Important: Do not send items back without an approved return request. Unauthorized returns may be refused or delayed.

If you need help accessing the returns portal or submitting a request, contact us at contact@modarine.com or use our contact form.

Return Postage Costs

For change-of-mind returns, you are responsible for return postage costs.
For damaged, defective, or incorrect items confirmed by us, we will cover reasonable return postage costs or provide an alternative return method.

Refunds

Once your return is received and inspected, we’ll confirm the outcome by email. If approved, a refund will be issued to your original payment method within 7 working days.

Refunds include:

The full item(s) price

Refunds exclude:

Any original delivery fees (if any were charged)

We do not charge restocking fees. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you need a different item, return your original order (if eligible) and place a new order.

Order Cancellations

Orders may only be canceled if they have not yet been processed or dispatched. To request a cancellation, contact us immediately at contact@modarine.com or use our contact form with your order number.

If your order has already been dispatched, you may return it after delivery by following the return steps outlined above.

Non-Returnable Items

We do not accept returns of:

Items marked as final sale at the time of purchase
Items that do not meet the condition requirements above
Items that are not suitable for return for hygiene reasons, including intimate items where the hygiene seal has been removed, or items that have been worn, washed, or tried on in a way that leaves marks or signs of use

If you are unsure whether an item is eligible, contact us at contact@modarine.com or use our contact form before requesting a return.