Shipping Policy

Last updated: 17 July 2026

This policy outlines how we handle delivery for all orders placed on our site. By placing an order, you agree to the terms below.

Where We Deliver

We currently deliver within the United States. Orders are delivered to the address provided at checkout. Please double-check your details before confirming, as we cannot amend addresses once a parcel is in transit.

What You’ll Pay

Free standard delivery on every order.

How Long Does It Take

Working days are Monday to Friday, excluding U.S. public holidays.

Processing time: Most orders are packed and prepared for dispatch within 1–3 working days.
Transit time: Once dispatched, delivery usually takes 8–11 working days.
Total delivery time: Most orders arrive within 9–14 working days from purchase.

If your order is placed just before a weekend or public holiday, it may take slightly longer. During peak times, an extra day or two may apply. If any significant delays arise, we’ll notify you by email.

Address changes are not guaranteed once an order has been processed.

Who Delivers Your Order

Orders are delivered using tracked services through reputable courier partners. The courier may vary by destination and service availability.

Tracking

Once your order is dispatched, you’ll receive an email with your tracking information. You can also check your order status on our tracking page.

Most tracking links activate within 24 hours. If yours hasn’t updated after that, contact us at contact@modarine.com or use our contact form, and we’ll investigate.

If Something Goes Wrong

While most parcels arrive on time, delays can happen. These may be caused by severe weather, delivery network disruptions, public holidays, or high order volumes.

If we’re aware of a delay, we’ll email you. If your parcel is overdue and you haven’t heard from us, contact us at contact@modarine.com or use our contact form, and we’ll track it down.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at contact@modarine.com or use our contact form with your order number and clear photos of the issue.

If the issue is confirmed, we’ll provide instructions for the next steps.

Failed Deliveries

If a delivery attempt is unsuccessful, the courier will follow their standard re-delivery or collection process. If the parcel is returned to us, we’ll contact you by email once it arrives back. Reshipments may incur an additional delivery charge.

We are not responsible for failed deliveries caused by incorrect or incomplete address details entered at checkout.